Terms of Service
Last updated: January 30, 2025
1. Agreement to Terms
By accessing or using the OoplasInc.com website and services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our services.
2. About OoplasInc
OoplasInc.com is an Australian company (ABN: 12 345 678 901) providing English language learning services. Our registered address is Level 12, 345 Collins Street, Melbourne, VIC 3000, Australia.
3. Services
We provide English language learning services including:
- Online and in-person English classes
- IELTS preparation courses
- Business English training
- Conversational English sessions
- Academic writing support
- Educational resources and materials
4. Registration and Accounts
4.1 Account Creation
To access certain services, you may need to create an account. You agree to:
- Provide accurate and current information
- Maintain the security of your account credentials
- Notify us immediately of unauthorized access
- Accept responsibility for all activities under your account
4.2 Eligibility
You must be at least 16 years old to create an account. Users under 18 require parental consent.
5. Payment Terms
5.1 Fees and Charges
- All fees are in Australian Dollars (AUD) unless otherwise stated
- Fees are due before the commencement of services
- Payment methods include credit card, bank transfer, and approved payment processors
- Additional fees may apply for materials, assessments, or specialized services
5.2 Refund Policy
- Cancellation within 7 days: Full refund minus administrative fee (10% or $50, whichever is less)
- Cancellation after 7 days but before first class: 80% refund
- Cancellation after first class: Pro-rata refund for remaining sessions minus 20% administrative fee
- No refund policy: Applies to completed courses, materials purchased, and assessment fees
6. Student Responsibilities
As a student, you agree to:
- Attend scheduled classes punctually
- Complete assigned homework and practice activities
- Treat instructors and fellow students with respect
- Provide at least 24 hours notice for class cancellations
- Use learning materials only for personal educational purposes
- Not record or share class content without written permission
7. Instructor Rights and Responsibilities
Our instructors will:
- Provide quality English language instruction
- Maintain professional standards and conduct
- Provide regular feedback on progress
- Respect student privacy and confidentiality
- Adapt teaching methods to student needs
8. Intellectual Property
8.1 Our Content
All course materials, website content, and educational resources are protected by copyright and remain the property of OoplasInc. Students may use materials for personal learning only.
8.2 Student Work
Students retain ownership of their original work but grant OoplasInc permission to use anonymized samples for educational and promotional purposes.
9. Privacy and Data Protection
Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information. By using our services, you consent to our privacy practices.
10. Code of Conduct
Users must not:
- Harass, discriminate against, or harm others
- Share inappropriate or offensive content
- Attempt to gain unauthorized access to systems
- Use our services for illegal activities
- Impersonate others or provide false information
- Spam or send unsolicited communications
11. Class Scheduling and Cancellations
11.1 Student Cancellations
- 24+ hours notice: Free rescheduling
- Less than 24 hours: 50% fee applies
- No-show: Full session fee applies
- Emergency circumstances will be considered case-by-case
11.2 OoplasInc Cancellations
We may cancel classes due to instructor illness, severe weather, or other unforeseen circumstances. We will provide make-up sessions or refunds as appropriate.
12. Limitation of Liability
To the maximum extent permitted by law:
- Our liability is limited to the fees paid for services
- We are not liable for indirect, consequential, or punitive damages
- We do not guarantee specific learning outcomes or test scores
- Students are responsible for their own progress and results
13. Disclaimers
Our services are provided "as is" without warranties of any kind. We do not guarantee:
- Specific test scores or learning outcomes
- Uninterrupted access to online services
- Compatibility with all devices or systems
- Error-free content or materials
14. Termination
14.1 By Students
Students may terminate services at any time subject to our refund policy.
14.2 By OoplasInc
We may terminate services immediately for:
- Violation of these terms
- Non-payment of fees
- Inappropriate conduct
- Fraudulent activity
15. Dispute Resolution
15.1 Internal Resolution
We encourage direct communication to resolve any issues. Contact us at [email protected] for assistance.
15.2 External Resolution
Unresolved disputes may be referred to:
- Australian Skills Quality Authority (ASQA) for educational matters
- Fair Trading authorities in your state
- Australian Financial Complaints Authority for payment disputes
16. Force Majeure
We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, pandemics, or technical failures.
17. Australian Consumer Law
These terms do not exclude, restrict, or modify any rights you have under the Competition and Consumer Act 2010 (Cth) or other Australian consumer protection laws.
18. Changes to Terms
We may update these Terms periodically. Changes will be posted on our website and take effect immediately. Continued use of services constitutes acceptance of updated terms.
19. Governing Law
These Terms are governed by the laws of Victoria, Australia. Any legal proceedings must be brought in the courts of Victoria.
20. Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full force and effect.
21. Contact Information
For questions about these Terms, contact us: